當跨境電商這塊蛋糕被更多的人分割，跨境電商戰(zhàn)場的爭取戰(zhàn)愈演愈烈時，除了上傳新產品、打價錢戰(zhàn)，賣家朋友們還能在哪些方面博得優(yōu)勢？下面小編就給大家總結一下“服務”二字。良好的服務不僅可以給顧客留下良好的印象，還可以贊助賣家在同級別的店鋪競爭中取勝，那么如何服務好顧客呢？事實上非常簡略，從日常的采購互動，居心與客戶溝通，用郵件與客戶聯(lián)絡。但對于不同級別的賣家，有些朋友可能會說：“我不知道如何與他們溝通，何時與他們溝通，怎么辦？”今天小編就帶給大家每日郵件回復模板，愿望能對賣家朋友們有所贊助！

由于行業(yè)不同，有時有些內容或回復方法也不一樣，僅供大家參考。

一、催付款或者付款遇到問題

很多客戶在下單之后并沒有立刻付款,或者付款進程中遇到了一些問題,那么這時怎么和客戶溝通呢?

1、未付款訂單,催付款模板第一次

Dear buyer,

We have got your order.But it seems that the order is still unpaid. If there’s anything I can help with the price or others , please feel free to contact with me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks！

Best Regards

2、如果第一次催款不勝利,可以斟酌發(fā)送第二次催款郵件

Dear friend,

Thank you very much for your order to us!

So glad to inform you, the order in stock which you bought in my store.

Meanwhile, give you 2% discount for surprise gift !

We have changed the price , so waiting for your payment.

If you have any other question,please let me know

Regards

Thank you for your orders. We appreciated the chance for have this transition to show our excellent products and nice service.

But I find it unpaid, would I help you?

Best Regards.

3、客戶在付款中遇到問題以及確認庫存

Hi friend,

Thank you so much for your order in our store!

The product you need is in stock and many clients like it!

Is there any problem with payment?

Here is the introduction about payment

http://www.aliexpress.com/help/home.html#center

Sincerely hope we can have the chance to do business and be friends!

Any question just contact me.

Best Wishes

Dear buyer,

Thank you for your order! We have this item in stock,

If you have any problem for processing the payment of the order, please learn more information from aliexpress help center as the link of http://help.aliexpress.com/payment_method.html or contact with us directly.

Have a nice day

4、款項正在審核階段:

Dear Valued Customer,

Thank you for your order. Your payment is currently being processed and will be shipped to you as soon as your payment has been confirmed. If you do experience any payment issues, please feel free contact us.

Thank you !

二、訊問是否是全名

有時候客戶在信息填寫的時候,不完全,這時候我們須要訊問他們填寫的信息是否是全名。

Hi friend

Have a nice day.

Would you like to tell me if Rozhkova Darina is your full name which include your father name ?Please reply to me in English.

Thank you so much

Waiting for your reply.

這時候我們還須要告知客戶,訊問全名的原因是什么。

The post office require us to provide customers’full name in order to deliver successfully. Sorry to bring you trouble.Thanks for your kindly understand.

Best regards.

三、通知客戶已經(jīng)確認訂單

在訂單確認之后,我們須要給客戶發(fā)送一封郵件通知他們。這時候,我們還可以告知他們什么時候發(fā)貨,貨物什么時候到。

1、訂單確認

Dear buyer,

Your payment has been confirmed. We will verify your order as soon as possible.If After doing so, we will send you an e-mail notifying you of the tracking number.If you have any other questions, please feel free to let me know. Thanks!

Best Regards.

2、什么時候發(fā)貨

Hi Friend, Thanks for your order.

We will ship your parcel out as quickly as possible.

After shipped, we will send you the tracking number to check shipping information.

If you have any question,please feel free to contact me directly any time.

Have a nice day.

特別聲明：以上文章內容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關于作品內容、版權或其它問題請于作品發(fā)表后的30日內與ESG跨境電商聯(lián)系。