會聊天是一門藝術(shù)，一個優(yōu)良的客服不僅可以把握客戶的錢包，還能把握客戶的忠實(shí)度?？头强缇畴娚坦纠镆粋€很關(guān)鍵樞紐。今天，小編就總結(jié)了以下一些客戶可能會遇到的情形以及回復(fù)例句供大家參考，有了這些模板例句，再依據(jù)實(shí)際情形稍作潤飾和更改，維護(hù)客戶可就便利多了！

1.國內(nèi)節(jié)假日導(dǎo)致物流耽擱

WearesorrytoinformyouthatduetotheChineseSpringFestivalholiday,alllogisticsareoutofserviceatthemoment.Yourordermightbedelayfor3days,wekindlyaskforyourpatienceandthankyousomuchforyourunderstanding.

2.物品發(fā)出以后告訴客戶

WearehappytoinformyouthatyourorderXXXX(商品名稱)isontheway！ThetrackingnumberisXXXXXXX(物流單號)andyouwillreceiveitinestimated7days.Thankyouverymuchfororderingwithus,wehopeyouhaveahappyshoppingexperiencewithus！

3.買家收貨后，邀請買家留下評價

WenoticedthatyourorderXXX(訂單號)isdelivered.Didyoureceiveit？Areyouhappywithyouritem？Ifyouaresatisfiedwithourproductandservice,canyouleaveusagoodreview？Yourreviewisveryimportantforourdevelopingbusiness,weappreciateyourtimeandlookingforwardtoyourfurtherorder！

4.收到買家好評后的感激及后續(xù)營銷

Thankyousomuchforyourgoodreview！Wehaveprepareda20%offdiscount‘XXXXX’(折扣代碼)foryournextorder！WelookforwardtoserveyoumoreinthefutureandWishyouniceday！

5.買家產(chǎn)生退貨

Sorryforthebadshoppingexperiencewebroughtyou,weofferitemreturnservice,pleasesendtheproductbacktotheaddress:XXXXX(退貨地址)Yourrefundwillbeproceedassoonaswereceivedyourreturneditem.Wewillkeepimprovingourproductqualityandcustomerservice,hopewecanseeyouagainsooninthefuture！

6.提供更新物流狀況給到買家

YourorderXXXX(訂單號)hasarrivedyourcountryandisnowundercustomsinspection！Wehopeyoucanreceiveyourparcelassoonaspossible！Pleasefeelfreetocontactusatanytimeifyouhaveanyquestions！

7.店鋪活動營銷通知模板

ChristmasSale！Thankyousomuchforbeingwithusthisyear,wearehavingourChristmasSalenow,upto50%OFFforallitems！Don’tmissout,comeandhavealookinourstorenow！

作為一個與買家直接接觸的第一線，客服的態(tài)度時時刻刻體現(xiàn)著公司價值觀和經(jīng)營理念，只有造就自己的交流技巧，盡力讓買家滿意，能力為公司帶來更大化收益，實(shí)現(xiàn)自己的價值。今天這些跨境電商客服回復(fù)典范，你學(xué)會了嗎？

特別聲明：以上文章內(nèi)容僅代表作者本人觀點(diǎn)，不代表ESG跨境電商觀點(diǎn)或立場。如有關(guān)于作品內(nèi)容、版權(quán)或其它問題請于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。