wish商戶平臺取消訂單賠款政策

2022-03-26

1020

wish商戶平臺取消訂單賠款政策

wish商戶平臺賠款政策

Wish 致力于提供出色的用戶體驗(yàn)，并為用戶帶來最好的產(chǎn)品。為了創(chuàng)造良好的用戶體驗(yàn)，wish商戶平臺制定了“取消訂單賠款政策”。商戶可以在賠款聲明發(fā)布后的3個工作日內(nèi)對這些賠款提出申訴。

常見問題解答：

為什么要對取消訂單處以賠款？

Wish 致力于提供出色的用戶體驗(yàn)，并為用戶帶來最好的產(chǎn)品。對取消訂單處以賠款有助于保護(hù)并創(chuàng)造良好的用戶體驗(yàn)。
哪些訂單會被視為在確認(rèn)履行之前被取消或退款的訂單？

在wish商戶平臺的內(nèi)部跟蹤信息表明訂單確認(rèn)履行之前已在 Wish 系統(tǒng)中被退款的訂單。

這里只考慮由商戶退款的訂單，不考慮由用戶取消的訂單。
如果我遇到涉嫌欺詐行為的訂單，該怎么辦？

Wish 推出了一些保護(hù)商戶免受不良或欺詐型用戶侵害的功能。因此，商戶應(yīng)正常履行該訂單。
如果會怎么樣？
如果訂單在確認(rèn)履行前被取消或退款，商戶將被處以每筆違規(guī)訂單2美元的賠款。
可以對取消訂單賠款提出申訴嗎？

商戶可在賠款聲明發(fā)布后的3個工作日內(nèi)對這些賠款提出申訴。
如果用戶地址不正確怎么辦？

商戶應(yīng)按照用戶提供的收貨地址履行訂單，如果后期出現(xiàn)用戶未收到貨物的問題，可以提出申訴。
哪里可以查看被處以賠款的訂單？
如需查看所有賠款，請點(diǎn)擊此鏈接。您可以在該頁面篩選訂單賠款。
您也可以直接點(diǎn)擊此處查看所有取消訂單賠款。

Order Cancellation Penalty Policy

is dedicated to providing high-quality customer experience and bringing the best products to our customers. In order to create a positive customer experience, the Order Cancellation Penalty Policy is implemented. Merchants are allowed to dispute these penalties within 3 business days after a penalty statement is generated.

FAQ:
Why is there an order cancellation penalties?

Wish is dedicated to providing high quality customer experience and bringing the best products to our customers. This penalty helps to protect and create a positive customer experience.

What is considered an order that is cancelled or refunded prior to confirmed fulfillment?

This means that the order was refunded in Wish system prior to the confirmed fulfillment as provided by our internal tracking source.

Orders that are considered are refunded by Merchant. Orders cancelled by customer will not be considered.

What if I come across an order believed to be fraudulent?

Wish has implemented features to protect merchants from bad or fraudulent users. Merchants should fulfill the order as normal

What is considered a cancellation?
If an order is found to have been cancelled or refunded prior to confirmed fulfillment, the merchant will be penalized $2 per violating order.
Can the cancellation penalty be disputed?

Merchants are allowed to dispute these penalties within 3 business days after a penalty statement is generated.

What if the customer address is incorrect?

Merchants should fulfill the order to the customer’s provided shipping address and file a dispute to resolve any future delivery issues that may arise.
Where can I see which orders have received penalties?
To view all penalties, check out the link here. From there you will be able to filter all penalties for your orders.
You can also go directly here to view all order cancellation penalties.